Effective Date: February 7, 2024

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Welcome to Bloomball Sports (referred to as "we", "us", or "our"). We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit www.bloomballsports.my and use our services, including any associated mobile applications (collectively referred to as the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. In using this Site, You agree to the following terms and conditions of use (including the Privacy Policy) ("Terms of Use"). If You do not accept any of them, You are not to use the Site and should exit the Site now.

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1. Introduction

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At Bloomball Sports, we understand the importance of privacy and are committed to maintaining the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in connection with the Services. We encourage you to read this Privacy Policy carefully to understand our practices regarding your information.

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2. Information We Collect

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We collect various types of information when you interact with our Services, including:

2.1. Personal Information: When you register for tournaments, subscribe to newsletters, or contact us, we may collect personal details such as your name, email address, phone number, postal address, date of birth, and team information. We may also collect payment information when you make purchases through our Services.

2.2. Usage Information: We automatically collect information about your interaction with our Services, including your IP address, browser type, device identifiers, pages visited, and the time and date of your visit. We may also collect information about your usage patterns, preferences, and interactions with our content.

2.3. Location Information: With your consent, we may collect location information from your device to provide location-based services and customize your experience.

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3. How Do We Collect Information

 

We use different methods to collect data about you, including through:

​3.1. Direct interactions. You may give us your Identity, Contact, Financial, Communication and certain Profile Data by filling in forms or by corresponding with us using contact details we provide on the Online Facilities. This includes, amongst other things, personal data you provide when you: participate in interactive features, including any competition, promotion or survey; or give us feedback. 
​3.2. Automated technologies or interactions. As you interact with the Online Facilities, Technical & Usage Data about your equipment, browsing actions and patterns may also be collected or generated, along with Profile and Communications Data. We collect this personal data by using cookies, server logs and other similar technologies. We do not receive data from other websites you visit. Other websites may use cookies which activate beyond their websites, including when you use the Online Facilities (you should check the cookies policy of those websites in those instances).

​3.3. Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

• Technical & Usage Data from parties such as our analytics providers (including Google), and advertising networks (see below); 

• Identity, Contact, Profile, Financial, Transaction, Usage and Technical Data from providers of technical, payment and delivery services;

• Identity, Contact, Profile, Usage and/or Technical Data from social media platforms which are publicly available or through which you may log in or interact with the Online Facilities; 

• Identity, Financial and/or Contact Data from data brokers or aggregators, such as those used for any credit reference or similar pre-service vetting facility (if any);

We may also supplement the information collected with other information that we obtain from our dealings with you or which we receive from other organisations, such as our commercial partners, and group companies.

 

4. How We Use Your Information

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We use information about you for the following purposes:

4.1. Services, Products & Opportunities- We use your information to provide, operate, and improve our Services, personalize your experience, and develop new features and functionality.

4.2.Payments and Finance- to collect payments from you for any paid for products or services, and/or administer any payments which may become due to you.  This will usually be necessary (i) to perform any contract with you for the paid for service or (ii) to comply with legal obligations where applicable or (iii) for our legitimate interests in recovering debts due to us.

4.3. Participation and Interactive Features (if any)- to enable you to participate in chat rooms, forums, message boards, and/or news groups on or associated with the Online Facilities on which you can post information (if any) and, where we deem necessary, to respond to any such posts you make. Information you post in these areas may become public information and must always comply with our Terms of Use. The processing of your personal data here will usually be necessary (i) to perform any contract with you for the relevant service or (ii) for our legitimate interests in running and improving our services and managing our relationship with you as a customer.

4.4. Publications– to include you in relevant publications, such as where you win a promotion we or one of our commercial partners carry out. We will usually ask you for permission in these circumstances.  

4.5. Manage and Improve- to manage and improve the Online Facilities, notify you of applicable changes where required and allow you to use the features offered by the Online Facilities. 

4.6. Communications- to communicate with you where necessary for purposes other than marketing. This will usually be necessary (i) to perform any contract with you for applicable services where relevant (ii) for our legitimate interests in managing our relationship with you as a customer, improving our service, and/or record keeping.

4.7. Administer and Protect- to administer and protect our businesses, the Online Facilities, and rights of ourselves or other associated third parties (including those of other users and partners). This may include routine tasks such as troubleshooting, data analysis, testing, system maintenance and support as well as more formal matters such as bringing, defending or assisting in legal action where necessary.  This will usually be necessary (i) for our legitimate interests in running our business and systems in a secure manner, business restructuring, protecting our rights and property (including intellectual property) and preventing or tackling illegal activity or (b) to comply with a legal obligation where applicable.

4.8. Marketing & Associated Profiling- to alert you to information about events, surveys, competitions, offers, products, services and other exciting updates relating to us, and/or commercial partners.

We only do this through email, sms, phone calls or online direct messaging (such as using any private message facility on the Bloomball Sports website or as may be permitted on associated social media platforms) where you have agreed, so this is on the basis of your consent. However, if you are an existing customer we may contact you about our products or services similar to those you have previously received or enquired about (unless you have chosen not to receive such communications). 

 

We also use tools to help us and our advertising network make relevant advertising available to you when you use the Online Facilities and our associated social media platforms (including facilities made available for this purpose by Facebook, Instagram, TikTok, Snapchat), and measure how effective that advertising is. To do this we rely on cookies, which may include codes associated with your device but do not themselves identify you by name. This type of bespoke advertising (and any postal marketing) is carried out on the basis it is necessary for the legitimate interests of us or applicable commercial partners in marketing relevant products, services and exciting offers.

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4.9. Research, Analysis & Personalisation- to carry out market research so that we can improve the products and services we offer, and in some circumstances personalise content (including advertising as mentioned earlier) delivered to you. Your feedback is valued and helps to inform the commercial strategy, marketing activity and initiatives across Bloomball Sports. This will usually be necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our commercial and marketing strategy. We may also process your personal data for other reasons, in compliance with the above rules, where this is required or permitted by law. Where we reasonably consider that we need to process your personal data for another reason that is compatible with the original purpose set out in this Policy we will do so. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. In some circumstances, this may require your consent.

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5. How We Share Your Information

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We may share your information in the following circumstances:

5.1. With service providers: We may share your information with third-party service providers who assist us in operating our Services, such as hosting providers, payment processors, marketing platforms, and customer support providers.

5.2. With tournament partners and sponsors: We may share your information with third parties involved in organizing tournaments or sponsoring events for the purpose of facilitating your participation, providing prizes and rewards, and managing promotions and marketing campaigns.

5.3. With affiliates and partners: We may share your information with our affiliates and business partners for joint marketing activities, co-branded promotions, and other business purposes.

5.4. With your consent: We may share your information with third parties if you consent to such disclosure, either through explicit consent or as part of the terms and conditions of a specific promotion or service.

5.5. For legal reasons: We may share your information when required by law, regulation, legal process, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.

 

6. Your Choices

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You have certain choices regarding the collection, use, and disclosure of your information, including:

​6.1. Opting out of marketing communications: You can opt out of receiving promotional emails or marketing communications from us by following the unsubscribe instructions provided in such communications. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or your use of the Services.

6.2. Managing cookies and tracking technologies: You can manage your cookie preferences through your browser settings or by using opt-out tools provided by third-party advertisers and analytics providers.

6.3. Updating your information: You can review and update your account information by logging into your account settings or contacting us directly.

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7. Data Security

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We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We implement a variety of security measures, including encryption, access controls, and regular security assessments, to safeguard your information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your information.

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8. Data Retention

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We retain your information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information for the purposes described in this Privacy Policy, we will securely delete or anonymize it, unless we are required by law to retain it for a longer period.

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9. International Data Transfers

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Your information may be transferred to, stored, and processed in countries other than your own, including the United Kingdom and other jurisdictions where we or our service providers operate. These countries may have data protection laws that are different from the laws in your country. By using our Services, you consent to the transfer of your information to these countries for the purposes described in this Privacy Policy.

 

10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.

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11. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at bloomballsports@gmail.com.

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By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.